At Eko Life, we take pride in being your trusted dealer for eBikes and accessories. We want to ensure your satisfaction with your purchases, so please read the following guidelines carefully:
Warranty Clause:
- Eko Life will only honor Warranty Repairs based on Supplier discretion. This means that warranty repairs will be provided in accordance with the policies and guidelines set forth by the respective product suppliers.
- The product warranty period varies depending on the specific products and components. If you are unsure about the warranty duration for your purchased item, please don’t hesitate to contact us for clarification. It is essential to note that the warranty may only cover the replacement of defective parts and may not include labor, transportation, or other associated costs. Therefore, there might be charges applied for services, even if the product is within the warranty period.
- Baseline Warranty Coverage: The warranty covers all factory manufacturing defects. However, it does not extend to damages caused by wear and tear, water damage, or user-related problems. In such cases, repair or replacement services may not be covered under the warranty agreement.
Refund and Returns Policy:
- Our refund and returns policy lasts for a period of 7 days from the date of your purchase. If 7 days have elapsed since your purchase, we regret that we cannot offer you a full refund or exchange.
- Eligibility for Returns: To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it must be in its original packaging.
- Non-Returnable Items: Certain items are exempt from being returned, including:
- Perishable goods
- Gift cards
- Agreed Upon Servicing Product
- Workmanship
- Return Process: For processing your return, we require a receipt or proof of purchase.
Partial Refunds:
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be applied automatically to your credit card or original method of payment within a certain period.
Late or Missing Refunds:
If you haven’t received your refund yet, please check your bank account first. Then, contact your credit card company or bank, as there may be some processing time before the refund is officially posted. If the issue persists, please reach out to us at [email protected].
Sale Items:
Refunds are applicable only for regular priced items. Sale items are non-refundable.
Exchanges:
We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at [email protected] and send the item to 24 New Industrial Road, #04-07, (S) 536210.
Shipping Returns:
To return your product, please mail it to 24 New Industrial Road, #04-07, (S) 536210. You are responsible for the shipping costs associated with returning the item, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total.
Recommended Shipping Method:
For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. We cannot guarantee receipt of your returned item otherwise.
Need Assistance?
If you have any questions or need assistance regarding refunds and returns, please don’t hesitate to contact us at [email protected]. Our team is here to help you with any concerns you may have.